Terms and Conditions

Last updated: March 2026

ADORABOOK Terms and Conditions For customers in the United Kingdom Last updated: March 2026 1. About Us Adorabook is operated by Adorabook LLC, a company registered in the United States ("we", "us", "our"). Our contact email is hi@myadorabook.com. We sell personalised, AI-illustrated children's books through our website at www.myadorabook.com (the "Site"). Each book is made to order based on personalisation details and a photograph you provide ("Products").

2. These Terms These Terms and Conditions ("Terms") govern your use of the Site and your purchase of Products from us. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. We may update these Terms from time to time. The version in force at the time you place your order will apply to that order. We will post any changes on the Site with an updated "Last updated" date. Nothing in these Terms affects your statutory rights as a consumer under English law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 3. Eligibility You must be at least 18 years old to place an order on the Site. By placing an order, you confirm that you are 18 or over and that the information you provide is accurate and complete. If you are providing personal details (including a photograph) of a child to be featured in a book, you confirm that you are the child's parent or legal guardian, or that you have obtained the parent's or guardian's express consent to provide those details for this purpose.

4. Orders and Contract Formation To place an order, follow the steps on the Site: provide the child's name, age, gender, and photograph; choose a story theme; enter the author name and dedication; and proceed to checkout. Your order is an offer to buy a Product from us. We will send you an email acknowledging receipt of your order ("Order Confirmation"). A binding contract between you and us is formed when we send the Order Confirmation. We reserve the right to refuse or cancel any order at our discretion, for example if the content you provide breaches our acceptable use guidelines (see Section 8 below). If we cancel an order, we will refund you in full. It is your responsibility to check your Order Confirmation and notify us promptly of any errors. Once production of your book has begun, we may not be able to make changes. 5. Personalisation and AI-Generated Content Our Products are personalised using artificial intelligence ("AI"). You provide a child's photograph, which is processed by our AI systems (including third-party AI providers) to generate illustrated depictions of the child as the main character in the book. You acknowledge and agree that: The AI-generated illustrations are artistic interpretations and may not be an exact likeness of the child. Variations in colour, detail, and appearance may occur due to the nature of AI image generation and the printing process. We do not guarantee any specific visual outcome, and minor differences between the on-screen preview and the final printed product may occur. Output generated by AI systems may not be unique, and similar inputs from different customers could produce similar results. We use commercially reasonable efforts to produce high-quality illustrations, but the nature of AI generation means that results are inherently variable.

9. Cancellation, Returns, and Refunds 9.1 Your cancellation rights Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day cooling-off period in which to cancel a distance contract. However, our Products are made to your specification and are clearly personalised. Under Regulation 28(1)(b) of the Consumer Contracts Regulations, the right to cancel does not apply to goods that are made to the consumer's specifications or are clearly personalised. By placing your order, you acknowledge this exemption. 9.2 Faulty or damaged Products If your Product arrives faulty, damaged, or materially different from what you ordered, please contact us at hi@myadorabook.com as soon as reasonably practicable and in any event within 30 days of receiving the Product, with a description of the issue and photographs where possible. Where a Product is confirmed as faulty or damaged, we will, at our option, either replace the Product free of charge or issue a full refund (including standard delivery costs). This is without prejudice to your statutory rights under the Consumer Rights Act 2015, including your short-term right to reject goods within 30 days of delivery. 9.3 Your statutory rights Nothing in these Terms limits or excludes your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your goods do not meet these standards, you may be entitled to a repair, replacement, or refund.

6. Pricing and Payment All prices displayed on the Site for UK customers are in pounds sterling (£) and are inclusive of VAT at the applicable rate. Product prices do not include delivery charges, which are calculated and displayed separately at checkout. The total price of your order, including any applicable delivery charges, will be confirmed at checkout before you place your order. We take reasonable care to ensure prices are correct. If we discover a pricing error before dispatch, we will contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund. Payment is processed at the time of your order through our third-party payment provider (currently Stripe). We do not store your payment card details. Your use of the payment provider is subject to their own terms and conditions. 7. Delivery We fulfil UK orders through a local print-on-demand partner. Estimated delivery times are displayed at checkout and in your Order Confirmation. These are estimates only and are not guaranteed. Under the Consumer Rights Act 2015, we must deliver goods to you without undue delay and in any event within 30 days of the date of the contract, unless a longer period has been agreed. If we fail to deliver within this timeframe, you may cancel the order and receive a full refund. Risk in the Products passes to you on delivery. If no one is available at your delivery address to take receipt, we will follow the carrier's standard re-delivery or collection procedures. If you provide an incorrect or incomplete delivery address, you will be responsible for any additional costs incurred.

8. Acceptable Use When creating your book, you must not upload or submit any content that: Is unlawful, threatening, abusive, defamatory, obscene, or offensive. Infringes any third party's intellectual property rights, privacy rights, or other rights. Contains images of anyone other than the intended book recipient without that person's (or their parent's or guardian's) consent. Contains content that is not a genuine photograph of a real child (for example, AI-generated images of children, images of celebrities, or fictional characters). We reserve the right to review submitted content and to refuse or cancel any order that we reasonably believe breaches these guidelines, without liability to you.

10. Intellectual Property 10.1 Our IP All intellectual property rights in the Site, its design, underlying technology, and in the story templates, text, and AI-generated illustrations (excluding your uploaded photographs) are owned by us or our licensors. You may not reproduce, modify, distribute, or commercially exploit any part of the Site or its content without our prior written consent. 10.2 Your content You retain ownership of the photographs and personal information you upload. By uploading content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, copy, and process that content solely for the purposes of producing and delivering your order and providing customer support. We will not use your uploaded photographs for any other purpose, including training AI models, without your separate express consent. 10.3 The finished book The finished printed book is sold to you for personal, non-commercial use. You may not reproduce, resell, or distribute the book or its contents (including the AI-generated illustrations) for any commercial purpose.

11. Limitation of Liability Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by sections 9, 10, and 11 of the Consumer Rights Act 2015 (regarding satisfactory quality, fitness for purpose, and description); or (d) any other liability that cannot be excluded or limited by applicable law. Subject to the above, our total liability to you in connection with any order shall not exceed the total amount you paid for that order. We are not liable for any indirect or consequential loss, including loss of profit, loss of data, loss of goodwill, or wasted expenditure. We are not liable for any delay or failure to perform our obligations where the cause is beyond our reasonable control, including (without limitation) natural disasters, strikes, pandemics, failure of third-party services, or governmental action. 12. Data Protection We process personal data (including children's photographs) in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. Full details of how we collect, use, store, and share your data are set out in our Privacy Policy, available on the Site. By placing an order, you confirm that you have read our Privacy Policy and understand how we process personal data, including the child's photograph and personal details. 13. Third-Party Services We use third-party providers for payment processing (Stripe), printing and fulfilment, and AI image generation. Your interactions with these services may be subject to their own terms and privacy policies. For the avoidance of doubt, your statutory rights under the Consumer Rights Act 2015 in relation to the quality and conformity of your Products are not affected by our use of third-party providers — any claim in relation to a faulty or non-conforming Product should be directed to us, not to the third-party provider.

14. Governing Law and Disputes These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts. If you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts. Nothing in these Terms affects your statutory rights, including your right to seek resolution through any alternative dispute resolution scheme available to you.

15. General Entire agreement: These Terms, together with our Privacy Policy and any Order Confirmation, constitute the entire agreement between you and us in relation to your purchase. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Assignment: We may assign or transfer our rights and obligations under these Terms. You may not assign your rights or obligations without our written consent. Third-party rights: These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.